Week 8 - Process Redesign (1)

Source/Reference:
1. EL SAWY, Omar A., Redesigning Enterprises Processes for e-business "Scoping an Enterprise Process", 2001 http://zonecours.hec.ca/documents/H2011-P6-2647625.El-SawyChapter4.pdf


Subject: 
Importance in Scoping an Enterprise Process


Response:
It is taught that process redesign is one of the five phases in BPR methodologies. In the business discipline, process redesign refers to the analysis and design of workflow and processes within an organization. Business process redesign involves several phrases, which are scoping, modelling, analysis and redesign, and integration. I would like to introduce scoping in this essay.


We may consider the enterprise process scoping as 6 activities; each activities have their importance.


1. Operationalize Process Performance Targets
Clear definition of goals indicates the success of BPR since goals provide incentive for workers. Process performance targets and tangible measures are identified. Also, prioritization and grouping are involved. Hence, the guidelines for the project team are more comprehensive. In addition, goals must be dynamic and adapt to the changing environment, in order to enhance the flexibility of BPR projects.


2. Define Process Boundaries
A clear-cut process boundary increase the efficiency of BPR work. Process boundaries definition is done by  identifying the start, and, customer, input, output, trigger and others.Each process has its functions and defining its boundary may avoid overlapping and missing of works. 


3. Identify Key Process Issues
It is essential to point out the key process for the purpose of drawing workers' attention. Error and risk of project failure may be minimized. It also ensures customer input earlier by their involvement.


4 .Understand Best Practices and Define Initial Visions
Though this task, the core BPR team needs to list out and understand the known best practices for the selected process. Vision is also defined at high-level and flexible to change. If they are not familiarizing with the best practices, they should learn more about that. The team members of the BPR team should agree with the definition of the preliminary visions.


5. Familiarize Participants with BPR software
Related parties should be provided training for the selected BPR software. Therefore, BPR team should manage the software well before teaching the required parties in the form of seminar or even demonstration.


6. Outline Data Collection Plan
It is important to have a more focused and organized data collection plan to minimize the time wasted. Appropriate data is collected for baseline modeling. Interviews, questionnaires and existing documents can be the methods for data collection.