Week 11 Redesign Principles and Tactics (2)

Source/Reference:
1. 

Subject: 
Introduction of Redesign Principles (continued)

Response:

Minding the process...

Principle #8: Analyze and Synthesize

Enhance the interactive analysis & synthesis capabilities around a process to generate value added.  Both the executors and the customers of process become more knowledgeable, so the process will be more efficient and more value will be generated along the process.  This principle is generally applied to business like agents that have to make recommendation or give advice to customers by summarizing and analyzing the information.  There are three common tactics which are “What-if” capabilities, “Slice and Dice” data analysis capabilities and intelligent integration capabilities.

Principle #9: Connect, Collect & Create

Capture intelligent & reusable knowledge around the process through all who touch it.  To be simple, the principle can be interpreted as “Connect the different parts of the organization, collect useful and timely information, and create new information from the new data collected.”  The key to efficiency in a business is the abundance of useful, timely information that can be transformed into knowledge.  By growing intelligently reusable knowledge around the process, the business creates knowledge repositories.  The common tactics include defining procedures to collect knowledge and creating both physical and virtual spaces for storing this knowledge.

Principle #10: Personalize

Make the process intimate with the preferences & habits of customers.  By building up a knowledge repository of customers’ preference, such as customer’s profile about buying habit and pattern, the process can provide more personalized services for customers and businesses can create meaningful and important relationships with their target customers.  Learning preferences of customers through profiling, inserting business rules based on personal profiles, using collaborative filtering techniques and keeping track of personal process execution habits are the common tactics.